Hey there! We’re xbagemporiumurppr Nordic Ltd., and we’re not just another online store—we’re a small team of bag enthusiasts who genuinely care about what you think. Ever since our founder, Mia, started this journey from her tiny Helsinki apartment, we’ve made it a point to reply to every single email personally. No bots, no canned responses—just real conversations.
Honestly, some of our best product ideas came from late-night emails with customers like you. So, don’t hold back—whether it’s a question, a suggestion, or just a story about your favorite backpack, we’re all ears.
You’ve got options! Here’s how to reach us:
Prefer chatting in real-time? Look for the little bubble in the corner—our live chat isn’t just for show. Tom from customer service actually mans it most days, and he’s got a knack for solving problems before you even finish typing.
Here’s the thing—we’re picky about our bags, but we’re even pickier about our customer service. Last month, Sarah from Oslo suggested we add more vegan leather options, and guess what? They’re now our top sellers. So if you’ve got an idea, no matter how wild, hit us up. Who knows? Your email might just change our next collection.
P.S. If you’re wondering why our replies sometimes include cat emojis… well, let’s just say Mia’s tabby, Mr. Whiskers, has a habit of walking across her keyboard.
Quick tip: Need a faster response? Mention "urgent" in your subject line—we’ll bump you to the top of the queue. (But shhh… don’t tell everyone!)
